FAQ

Frequently Asked Questions

Professional furniture · B2B e-commerce · Custom sourcing

No.

Supply8 is an e-commerce site exclusively dedicated to professionals, offering over 10,000 professional furniture references.

We support in particular:

  • businesses,
  • hospitality establishments (CHR),
  • event industry players,
  • interior architects,
  • agencies and professional specifiers.

Supply8 is built around a logic of maximum competitiveness for its professional clients.

All our decisions are made with this goal:

  • optimizing structural costs (no showroom, agile organization),
  • rigorous selection of the most relevant production zones,
  • pooling and optimizing logistics flows,
  • direct supply chain management.

This approach enables reliable, professional and economically competitive solutions, constantly seeking the best balance between price, quality, lead times and reliability.

The furniture marketed by Supply8 comes from several production zones, selected according to product types and professional uses.

We mainly work with:

  • Asia, for its industrial capacity and competitiveness,
  • Turkey, renowned for its expertise in furniture, metal and wood,
  • Eastern Europe, for quality production adapted to the European market.

Furthermore, Supply8 is increasingly developing partnerships in France, when relevant in terms of quality, lead times or project logic.

Supply8 has an internal quality control structure.

We work with selected and monitored suppliers over time, and regularly conduct on-site visits to:

  • verify manufacturing processes,
  • ensure quality consistency,
  • check product compliance,
  • ensure compliance with applicable standards.

This field-based approach secures supplies and maintains a quality level adapted to professional uses.

No.

Supply8 does not have a physical showroom, by strategic choice.

This organization reduces structural costs and guarantees more competitive prices for our clients.

When relevant, we can support clients remotely (visuals, similar projects, samples) or direct them to partners with presentation locations, depending on the project.

Yes.

Even though Supply8 is a B2B e-commerce site, upstream support is possible when the project requires it.

Our teams can help with:

  • guiding reference choices,
  • verifying consistency with intended use,
  • answering technical or functional questions,
  • structuring a specific request.

Yes.

Supply8 can support global fit-out projects for restaurants, hospitality spaces or professional offices, relying on a network of qualified partners (interior architects, designers, design offices, craftsmen).

We are happy to share our network with clients and guide them to the most suitable partners.

Partners work independently; Supply8 maintains its role as supplier and supply chain operator.

Yes.

Supply8 only accepts orders from €1,000 excl. VAT.

Furthermore, some references are made to measure or on demand. In this case, a minimum order per reference may be required to start production (production line, specific settings, dedicated manufacturing).

📋 These minimums are always specified upfront, in the quote.

Some prices are indicated as 'starting from'. They correspond to reference conditions and may vary according to:

  • quantities ordered,
  • options, dimensions or finishes,
  • raw material costs,
  • transport and logistics costs,
  • supply context.

Supply8 does its best to match the indicative price when conditions allow.

📋 The final price is always confirmed by quote.

Lead times depend on the nature of the products:

  • In-stock products: generally shipped within 15 days.
  • Non-stocked / made-to-order products: shipped within a reasonable timeframe, ranging from 3 to 10 weeks or more.

Lead times are explicitly stated and validated in the quote.

To optimize costs, Supply8 favors a single delivery for the entire order.

Deliveries are generally made by professional carriers in large trucks.

  • The client is informed in advance of the delivery.
  • A date or time slot is communicated when possible.

To optimize transport costs, unloading is by default the client's responsibility.

💡 If this poses a difficulty, simply let us know in advance. Supply8 can then arrange with the carrier to propose a suitable solution, which may involve a price adjustment.

Yes.

Supply8 delivers to metropolitan France, overseas territories, Europe and internationally. Conditions are defined on a case-by-case basis.

Payment terms are specified in the quote or at the time of order:

  • bank transfer,
  • other professional solutions depending on the project.

Yes.

Products come with a one-year warranty covering manufacturing defects under normal professional use conditions.

In case of a problem, the client must contact Supply8 specifying:

  • the reference concerned,
  • the nature of the problem,
  • visual elements if necessary.

Each request is analyzed to provide an appropriate response.

Yes, only after prior approval by Supply8.

Products must be returned:

  • in compliant condition,
  • properly packaged,
  • to partner logistics warehouses (3PL).

Return costs are the client's responsibility.

You can:

  • order directly via the online catalogue (minimum order €1,000 excl. VAT),
  • or contact Supply8 for a project requiring specific support.

🚀 Supply8 supports you from product selection to delivery, in a structured, reliable and professional framework.

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